Privacy and Cookie Policy

This policy explains what Oliver Fish Bar does with your personal information when you order through this website, and the cookies this site uses.

Who is responsible

Oliver Fish Bar is the data controller for the information you give us here.

What we collect, and why

What	Why	Lawful basis
Name, phone number, email	To confirm your order and reach you about it	Performance of our contract with you
Delivery address	To deliver your order	Performance of our contract with you
Order contents and history	To prepare and fulfil the order, and to handle a later query or refund	Performance of our contract, then our legitimate interest in resolving disputes
Allergy and preparation notes	To prepare your food safely	Performance of our contract; health data where you tell us about an allergy, handled only to fulfil your order
Payment confirmation	To take payment and reconcile it	Performance of our contract, and our legal obligation to keep accounting records

We do not receive or store your full card number. Card details go directly to our payment provider.

Who we share it with

• Our payment provider, to take the payment.
• Our delivery driver or courier, where your order is delivered — the address and a contact number, nothing more.
• Switch & Save, who supply the ordering and till software this site runs on, and who process the data on our instructions and on no one else's.
• HMRC, or another authority, where the law requires it.

We do not sell your information, and we do not share it for anyone else's marketing.

How long we keep it

Order and payment records are kept for six years, which is what tax law requires of us. Contact details and order history outside that are kept for two years after your last order, then deleted.

Your rights

You can ask us for a copy of what we hold, to correct it, to delete it, or to restrict what we do with it. Write to us using the details above and we will reply within one month.

If you are not satisfied with how we have handled it, you can complain to the Information Commissioner's Office at ico.org.uk, or by phone on 0303 123 1113.

Cookies

This site uses only what it needs to work:

Cookie	Purpose	Expires
Session	Keeps your basket and your place on the site	When you close the browser
Cookie preference	Remembers that you have seen the cookie notice	12 months

We do not use advertising cookies, and we do not track you across other websites. Because these cookies are strictly necessary to provide a service you asked for, we rely on them without consent — but we tell you they are there, which is what the regulations require.

Your browser can block or delete cookies. Blocking the session cookie will stop the basket working.